Informing you of what information we may collect, why we collect it and what we do with it.
So as to stay in touch with you about our news and information, about future events, conferences and retreats and so as to be able to offer you prayer and follow up on prayer appointments, it is essential that we keep accurate and contemporaneous records. When you contact us and register to stay in touch with us (either at a conference or via our website or similar), we collect your basic personal contact information which may include email address, telephone/mobile number and email address. If you come for a prayer appointment, we may also collect information about your medical history and status and treatment details. These records are updated when necessary and are not retained any longer than required by our Diocesan requirements/guidelines. The information is collated to comply with our legal and regulatory obligations, and to meet our obligations in relation to your health and needs. You have the right to refuse to provide this information, but should this occur, we may not be able to offer you full Unbound prayer ministry.
All information shared by you during your initial consultation and in subsequent visits, whether recorded or not, is considered private and confidential. We will not share this information without your express permission. The only exception to this is if there is a safeguarding issue raised by the person requesting prayer. Only in this instance, relevant personal details/case data may be disclosed to the relevant authorities, such as; police, doctor, paramedics, court of law, or social services.
How do we collect your information and keep your details safe?
We make written records during an initial prayer consultation with a client which may be by phone or in person. This information is transferred onto a secure digital database. The paper copies are stored securely before then being destroyed.
We take a number of steps to ensure digital records are kept secure. This includes a double password protected database with a constantly updated firewall. Unbound Prayer Lincoln, once registered as a Charity, will be registered and will comply with the Information Commissioners Office (ICO) requirements. The secure database includes information your name, address, email address and phone numbers. You have a right to access any personal information we hold on you. To do this simply put a request in writing to us via the "Contact us" page and we will provide you with a computer printout within one month of your request. You have the right to ask us to correct or remove information you think is inaccurate. You have the right to ask us to remove your personal information from our records.
Any data breaches are serious and will be investigated. Where a breach is likely to result in a high risk to the rights and freedoms of individuals, we will notify those concerned directly and where necessary the ICO.
If you believe there is a problem with the way we are handling your data, please inform us. If you are still not happy, you have the right to take your complaint further to the ICO.
If you give us your email address or phone number(s), it will be assumed you consent to us replying and utilising this as a conversation medium. We may also use this information to send you reminders of future appointments/retreats/conferences/meeting. You can change your communication preference at any time by contacting us on the "Contact us" page.
Children under the age of 18 cannot presently receive Unbound prayer ministry.
How long will you keep my personal information?
We only keep your personal information for as long as is necessary to comply with applicable laws. After this time, we will erase your personal information.
All old client records will be disposed of securely and permanently deleted from the database.